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What if I ordered the wrong item?
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions: * Return in original packaging
* Return to Fulfillment Center within (30) days
* Copy of invoice enclosed with merchandise
* Enclose a brief letter of explanation
* Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge. * Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
* All returns must be prepaid; No COD’s accepted
What if the item I ordered is out of stock?
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
What if I placed an order, but wrong item was shipped to me?
You should return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to the supplier. This will be done at supplier's discretion. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, you will do that at your own expense. Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. Please ship the incorrect item back to: Fulfillment CenterAttn: RA# 3059 Audrain Road 581
Vandalia, MO 63382 Make sure to:
* Include a copy of the original packing slip
* Note the Return Authorization number of the outside on the packaging*
* Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
What if I received a package was damaged in transit?
You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.The supplier will not accept merchandise damaged in transit. All claims must be filed with the carrier.
What happen if my order appears to be lost in transit?
You should file for the lost package with us and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take up-wards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
What if I have not received item and want to cancel the order?
What if I have not received item and want to cancel the order?
Only orders that have not yet been shipped or are not in process can be canceled. We have access to all orders in the administration area. If the order has not yet shipped or is not in process, we will notify our shipping department to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.
If the order has been shipped, you will need to follow the Normal return process, if the package is refused then a return freight charge will be added.
What is a return freight charge?
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.
What constitutes "new" condition?
All products must be in new, unopened condition if it is being returned to our shipping department
Examples of new, unopened products:
* A piece of clothing that still has the tags attached and/or has not been worn
* A tree stand that has not been assembled * Any bubble-packed item that has been opened
What about back orders?
We do accept back orders and will get them fulfilled as soon as possible when they should happen to occur. If the order is partially back ordered, we will make a judgment to determine if the order can be shipped in two segments. The initial shipping will be paid by the consumer and the back ordered items will be paid by us. We will no longer wait for the entire order to come into stock before shipping in stock merchandise.
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